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Returns Policy

We hope that you are happy with your purchases but if you do need to exchange or return an item please send it back unworn and in a saleable condition, within 14 days of receipt. Sale items should be returned within 7 days of receipt.  Some products are non-returnable for hygiene reasons. This is indicated in the product description.

Please note that we do not offer a free returns service.  If you wish to return an item you will be asked to pay the postage costs.

Please complete the form provided with your item and enclose it in your parcel. Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. If you do choose to use a standard service which may mean your order is unable to be tracked we cannot be held responsible for it if lost, and will be unable to process your return. 

Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement. Please note we are unable to refund express delivery charges.

If it is more convenient, you may also return or exchange orders purchased from our website in-store at 18 The Arcade Bedford MK40 1NS.

To arrange an exchange, please call 01234 215336.  We will not charge for delivery on exchange orders for customers in the UK or Ireland.

Any items damaged in transit must be reported within 2 days of receipt so please check your delivery on arrival.

 

INCORRECT/FAULTY ITEMS

One of our top priorities at Boutique Planet is that you receive the highest quality of goods from us. If you have received an item that is not of this standard, or is incorrect in any way follow the Returns process detailed above. Please ensure that you complete the returns slip by ticking the box stating that your item is incorrect or faulty and attach a note specifying your requirements. Upon receipt of your item, we will either despatch a replacement item or issue you with a full refund.

 

All Credit Notes which are issued are valid for 12 months from the date issued.

 

CONTACT US

enquiries@boutiqueplanet.co.uk or call 01234 215336.